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At Battle Horne Security Incorporated, we strive to provide exceptional security services and maintain transparent, efficient financial practices. This Accounts Receivable policy outlines the terms and conditions for invoicing, payment, and the management of receivables.
Payment Terms
Invoicing
  • Timing: Invoices are issued upon completion of services or as specified in the individual service agreement.
  • Content: Each invoice will detail the services provided, the total amount due, and the payment due date.
Payment Due Date
  • Standard Terms: Payment is due within 30 days of the invoice date unless otherwise specified in the service agreement.
  • Early Payment Discounts: We offer a 5% discount for payments made within 3 days of the invoice date (optional).
Methods of Payment
We accept the following payment methods:
  • Bank Transfer: Details will be provided on the invoice.
  • Debit/Credit Card: Payments can be made through our secure online payment portal.
Deposit and Administrative Fees
  • Deposit Requirement: A deposit of 10% of the total service charge is required within 48 hours of signing the provisional contract. This deposit secures your scheduled service and allows us to allocate the necessary resources.
  • Administrative Fees: An administrative fee of 15% of the total service charge is also due within 48 hours of signing the provisional contract. This fee covers the costs associated with preparing and managing your service agreement.
  • Combined Initial Payment: Both the deposit and administrative fees must be paid within 48 hours of signing the provisional contract. Failure to make these payments within the specified timeframe may result in the cancellation of the provisional contract and forfeiture of the scheduled service date.
Overdue Accounts
Late Payment Fees
  • Interest Charges: Late payments will incur an interest charge of 10% per month on the outstanding balance, starting from the day after the payment due date.
Collection Process

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Reminder Notices: We will send reminder notices at [10], [20], and [30] days past due.

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Suspension of Services: Accounts more than [60] days overdue may result in suspension of services until the account is brought current.

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Collection Agency: Accounts more than [90] days overdue may be referred to a collection agency. All additional costs incurred will be added to the outstanding balance.
Dispute Resolution
Dispute Submission
  • Timeframe: Any disputes regarding invoices or payments must be submitted in writing within 10 days of the invoice date.
  • Process: Disputes should be directed to our Accounts Receivable department at accounts@battlehorne.com. We will review and respond to the dispute promptly.
Refund Policy
Eligibility
  • Refunds: Refunds for services will be considered on a case-by-case basis and must be requested within 30 days of service completion.
  • Non-Refundable Fees: Deposits and administrative fees are non-refundable unless otherwise specified in the service agreement.
Contact Information
For any questions regarding your account or this Accounts Receivable policy, please contact our Accounts Receivable department:
  • Email: accounts@battlehorne.com
  • Phone: (619) 663-4417
  • Office Hours:
  • Monday to Friday: 8:00 AM - 5:00 PM (0800 - 1700)
  • Saturday to Sunday: 9:00 AM - 3:00 PM (0900 - 1500)
We appreciate your prompt payment and cooperation with our Accounts Receivable policies. At Battle Horne Security Incorporated, we are committed to providing you with outstanding service and support. Thank you for your business.
©2024, Battle Horne Security Incorporated
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